# Gather information

###### Flow XO for Chat is our feature-rich chatbot platform that allows anyone to create code-free online chatbots (bots) quickly and easily.

###### We’ve all come across website forms that scroll off the page, with a seemingly never-ending barrage of questions that require an answer from you. Sometimes these are on a single page, or worse can extend over several pages. The problem with these forms is that they are presenting every single question at once. If this was a human-to-human conversation, you’d ask one question and then decide if you needed to ask the next. Chatbots give you the ability to do this.

## Only ask relevant questions

#### If you create a workflow to ask your customers for information, then you can skip questions based on a previous response. For example, if your chatbot is for booking railway tickets and you know that your customer has requested 4 tickets (a full table) then it doesn’t make sense to then ask if they want a window or an aisle seat - as it’s assumed that at least 2 in the party will have a window and 2 an aisle.

## Provide multiple-choice answers

#### Rather than having customers type every response, you can easily ask questions that have clickable, multiple-choice answers. For example, if your company offers multiple services, allow your customer to select the one that's relevant to their enquiry - the perfect scenario for a quick click!

## Let them come back later

#### One of the biggest differences between a webpage and a chatbot is that the conversation history is kept alive with the chatbot. This means that a customer could begin to send you information, get distracted and come back the next day to pick-up where they left off. They could equally start the conversation with the chatbot on their desktop and then complete the conversation on their mobile later in the day.

### Ready to get started?

#### Build a bot for your business today with Flow XO. Start on our free plan, and scale up as you grow.

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